Our Compliance with the General Data Protection Regulation is as follows:
We dont have a newsletter
We dont have mailing lists
We dont send out mass marketing emails
We will only use your email to get in touch with you concerning your enquiry or order
As a customer we currently hold some data about you on our system (usually just your contact details) but we want to be open and clear about how itâ€™s used.
We hold the information you provide us with to help us ensure your orders arrive. We do have to share that information with the couriers but only for the purposes of the delivery.
Any other information you supply relates to your enquiry or an invoice in respect of your order.
Payment is normally transacted by Worldpay or PayPal off-site and their own data protocols exist.
You are welcome to review or ask to have your information deleted at any time, however we do need to keep invoices for our records.
If you wish to speak to our Data Controller, Spencer Lane please ring 07799847105
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies.
They cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example:
enabling a service to recognise your device so you don't have to give the same information several times during one task
recognising that you may already have given a username and password so you don't need to do it for every web page requested
measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
If you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings (please be aware that restricting cookies may impact on the functionality of our website):
Shopping cart / transactional areas
Areas of the site requiring a login
Accepting the use of login functionality, without exception, you must explicitly agree to the setting of specific cookies, which allow this area to function. The cookies in use for secure areas are provided within the terms and conditions of use for the appropriate area.
Local Shared Objects (Flash cookies)
Some of our pages include videos embedded from YouTube, which uses the Adobe Flash Player. To improve user experience, Local Shared Objects - or Flash cookies as they are commonly known - are employed to provide features such as auto-resume and for saving your preferences. Flash cookies are stored on a user's terminal much the same as cookies are, however it is not possible to manage them at browser level in the same way.
We will endeavour to identify all cookies used within our website which may be stored on your local computer
Information Collection and Use
JapanGarden.co.uk will not collect Personal Identifiable Information (PII) from people who browse our website.
Our site is not directed to children under 13. Children under 13 MUST not submit personal information to any of that JapanGarden.co.uk websites. JapanGarden.co.uk itself will not knowingly collect personal information from children under the age of thirteen.
Any questions regarding privacy can be addressed to email@example.com
26/05/12 updated to include GPDR 25/05/18