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Privacy statement

This Privacy and Cookie Policy has been created by JapanGarden.co.uk. This policy pertains directly to the JapanGarden.co.uk website. This Policy is produced to demonstrate our firm commitment to protecting your privacy on our site.

Our Compliance with the General Data Protection Regulation is as follows:

We dont have a newsletter
We dont have mailing lists

We dont send out mass marketing emails

We will only use your email to get in touch with you concerning your enquiry or order

As a customer we currently hold some data about you on our system (usually just your contact details) but we want to be open and clear about how it’s used.

We hold the information you provide us with to help us ensure your orders arrive. We do have to share that information with the couriers but only for the purposes of the delivery.

Any other information you supply relates to your enquiry or an invoice in respect of your order.

Payment is normally transacted by Worldpay or PayPal off-site and their own data protocols exist.

You are welcome to review or ask to have your information deleted at any time, however we do need to keep invoices for our records.

If you wish to speak to our Data Controller, Spencer Lane please ring 07799847105


When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies.
They cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example:

enabling a service to recognise your device so you don't have to give the same information several times during one task

recognising that you may already have given a username and password so you don't need to do it for every web page requested measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

If you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings (please be aware that restricting cookies may impact on the functionality of our website):

If you have any further questions about our use of cookies please email us at admin@japangarden.co.uk

Shopping cart / transactional areas
There are some areas of our site that make use of shopping carts or forms technology which at times have to make use of cookies - the ones used on a permanent basis are detailed in the cookies table. From time to time we may add functionally to our site e.g. surveys, comparisons etc., and these often come from 3rd parties – we will endeavour to ensure full disclosure of any cookies are made.

Areas of the site requiring a login
Accepting the use of login functionality, without exception, you must explicitly agree to the setting of specific cookies, which allow this area to function. The cookies in use for secure areas are provided within the terms and conditions of use for the appropriate area.

Local Shared Objects (Flash cookies)

Some of our pages include videos embedded from YouTube, which uses the Adobe Flash Player. To improve user experience, Local Shared Objects - or Flash cookies as they are commonly known - are employed to provide features such as auto-resume and for saving your preferences. Flash cookies are stored on a user's terminal much the same as cookies are, however it is not possible to manage them at browser level in the same way.

We will endeavour to identify all cookies used within our website which may be stored on your local computer

Information Collection and Use

JapanGarden.co.uk will not collect Personal Identifiable Information (PII) from people who browse our website.

External Links
The JapanGarden.co.uk website may contain links to websites not owned or controlled by JapanGarden.co.uk and we are not responsible for the privacy practices or the content of such web sites. We encourage you to carefully review the privacy and terms of use policies of each respective linked site individually before offering any of your personal information.

About Children

Our site is not directed to children under 13. Children under 13 MUST not submit personal information to any of that JapanGarden.co.uk websites. JapanGarden.co.uk itself will not knowingly collect personal information from children under the age of thirteen.

Any questions regarding privacy can be addressed to admin@japangarden.co.uk

26/05/12 updated to include GPDR 25/05/18